Security Overview

Secure Infrastructure

We host our services in SOC 2 Type II certified data centers provided by Google Cloud Platform, with redundancy across multiple U.S. regions to ensure high availability. Our infrastructure is designed with security best practices in mind, including network segmentation, firewalls, and intrusion detection systems. We continuously monitor our systems for potential threats and vulnerabilities.

All data is encrypted in transit using TLS 1.3 and at rest using AES-256. We use hardware security modules (HSMs) for secure encryption key management. Regular vulnerability scans and penetration tests are conducted to validate the effectiveness of our security controls.

Operational Security

Our security operations team works around the clock to protect our systems and data. We have a formal incident response plan that is regularly tested through tabletop exercises and updated based on industry trends. Security events are centrally logged and monitored using a Security Information and Event Management (SIEM) system for real-time analysis and alerting.

We follow strict change management procedures for all system updates and configuration changes. Patches are promptly evaluated and deployed based on criticality, with emergency processes for zero-day vulnerabilities. All changes are logged and undergo post-deployment verification.

Access Control

Access to customer data is strictly controlled using the principle of least privilege. All access requires multi-factor authentication and is granted on a need-to-know basis. We maintain granular audit logs of all system access activities. User accounts are regularly reviewed for appropriateness, with immediate revocation processes for terminations and role changes.

Password policies enforce strong complexity requirements and regular rotation. Failed login attempts trigger account lockouts to prevent brute force attacks. We support secure single sign-on (SSO) and integration with enterprise identity management systems.

Employee Security

All DeepXL employees undergo thorough background checks prior to hiring. Security awareness training is mandatory for all personnel and regularly reinforced through phishing tests, workshops, and communications. Employees are required to acknowledge and follow our security policies, with clear disciplinary measures for violations.

Access to sensitive systems and data is limited to authorized personnel only, with segregation of duties enforced where appropriate. All employee workstations are centrally managed with disk encryption, antivirus software, and automated patch management.

Transparency and Collaboration

We believe transparency is essential for building trust with our customers. We are committed to open communication about our security practices and provide detailed documentation, including:

• Security whitepapers and FAQs
• Compliance reports and certifications
• Penetration test executive summaries
• Audit reports, upon request and under NDA

We view security as a collaborative effort and partner closely with our customers to ensure their security requirements are met. Our dedicated security team is available 24/7 to address any concerns or questions.

Continuous Improvement

Security threats are constantly evolving, and so must our defenses. We continuously invest in our people, processes, and technology to stay ahead of emerging risks. Regular security training, threat intelligence sharing, and proactive research help us adapt to the changing landscape.

We welcome feedback from our customers and the broader security community. Security concerns can be responsibly disclosed to security@deepxl.ai